Grievance Redressal Committee (GRC)

Introduction

Gopinath PG College maintains a strong commitment to fairness, transparency, and accountability in all institutional processes. The Grievance Redressal Committee (GRC) provides a formal, accessible, and time-bound mechanism for addressing grievances from students, faculty, staff, parents, alumni, and visitors. The committee ensures that every individual has the right to raise concerns and receive a fair hearing in a safe, respectful, and impartial environment.

1. Scope and Applicability

The grievance mechanism of Gopinath PG College is open to:

• • Students (current and former)
• • Teaching and non-teaching staff
• • Parents and guardians
• • Alumni
• • Visitors or collaborators with legitimate academic or administrative dealings

Grievances may relate to:

• • Academic or examination-related concerns
• • Administrative, infrastructural, or service issues
• • Behavioral grievances or discipline matters
• • Delays in services or procedural irregularities
• • Suggestions for institutional improvement

2. Objectives of the Committee

• ✔ To establish a transparent and responsive system for grievance redressal.
• ✔ To ensure every complaint is handled fairly, confidentially, and within a defined timeframe.
• ✔ To uphold the rights, dignity, and welfare of all institutional stakeholders.
• ✔ To prevent conflicts by resolving issues through dialogue and understanding.
• ✔ To promote a healthy and inclusive academic environment.

3. Composition of the Grievance Redressal Committee (2024–25)

📄 Download Updated Committee List – PDF

4. Functions of the Committee

• Receiving Complaints: Grievances or suggestions may be submitted via email, online portal, or written form.
• Registration & Classification: Each complaint is logged, categorized, and assigned a reference number.
• Urgency Review: Urgent cases are reviewed immediately; routine matters are taken up in scheduled meetings.
• Hearing & Resolution: Both parties are given equal opportunity to present their views and recommendations.
• Documentation & Reporting: Records are maintained securely and reported quarterly.
• Follow-up & Feedback: Complainants are informed of the resolution and may provide feedback.

Meeting Frequency: Every semester or as required.
Resolution Period: Within 30 working days from the date of receipt.

5. Reporting & Submission Channels

6. Institutional Commitment

The Grievance Redressal Committee of Gopinath PG College reaffirms its dedication to ensuring a transparent, just, and student-friendly environment. By maintaining an open-door policy and structured redressal mechanism, the College ensures that every stakeholder can voice concerns with confidence and dignity.