Introduction
Gopinath PG College maintains a strong commitment to fairness, transparency, and accountability in all institutional processes. The Grievance Redressal Committee (GRC) provides a formal, accessible, and time-bound mechanism for addressing grievances from students, faculty, staff, parents, alumni, and visitors. The committee ensures that every individual has the right to raise concerns and receive a fair hearing in a safe, respectful, and impartial environment.
1. Scope and Applicability
The grievance mechanism of Gopinath PG College is open to:
- • Students (current and former)
- • Teaching and non-teaching staff
- • Parents and guardians
- • Alumni
- • Visitors or collaborators with legitimate academic or administrative dealings
Grievances may relate to:
- • Academic or examination-related concerns
- • Administrative, infrastructural, or service issues
- • Behavioral grievances or discipline matters
- • Delays in services or procedural irregularities
- • Suggestions for institutional improvement
2. Objectives of the Committee
- • To establish a transparent and responsive system for grievance redressal.
- • To ensure every complaint is handled fairly, confidentially, and within a defined timeframe.
- • To uphold the rights, dignity, and welfare of all institutional stakeholders.
- • To prevent conflicts by resolving issues through dialogue and understanding.
- • To promote a healthy and inclusive academic environment.
3. Composition of the Grievance Redressal Committee (2024-25)
| Member | Name / Contact Details | Responsibilities |
|---|---|---|
| Chairperson | Dr. Sudha Tripathi - 8853673980 | Leads the committee, ensures fair proceedings, and authorizes final decisions. |
| Coordinator | Dr. Anjana Tiwari - 9452124655 | Receives grievances, maintains records, schedules meetings, and prepares reports. |
| Faculty Member | Saurav Verma - 7007377115 | Handles academic or disciplinary matters. |
| Administrative Representative | Ankit Rai - 9039615123 | Assists with record verification, documentation, and digital grievance handling. |
| Student Representative (PG) | Rani Singh - 9369157326 | Represents postgraduate student concerns. |
| Student Representative (UG) | Annu Yadav - 6387198911 | Represents undergraduate and first-year student issues. |
Download Updated Committee List - PDF
4. Functions of the Committee
- Receiving Complaints: Grievances or suggestions may be submitted via email, online portal, or written form.
- Registration & Classification: Each complaint is logged, categorized, and assigned a reference number.
- Urgency Review: Urgent cases are reviewed immediately; routine matters are taken up in scheduled meetings.
- Hearing & Resolution: Both parties are given equal opportunity to present their views and recommendations.
- Documentation & Reporting: Records are maintained securely and reported quarterly.
- Follow-up & Feedback: Complainants are informed of the resolution and may provide feedback.
Meeting Frequency: Every semester or as required.
Resolution Period: Within 30 working days from the date of receipt.
5. Reporting & Submission Channels
| Mode of Submission | Access / Contact | Remarks |
|---|---|---|
| Email Submission | gopinathpgcollege@gmail.com | Direct grievance or suggestion submission. |
| Online Grievance Form | [Access Form] | Accessible to students, staff, and parents. |
| Offline Form | [Download PDF] | Drop in the campus grievance box. |
| UGC Portal | ugc.ac.in/grievance | For unresolved issues forwarded to UGC. |
6. Supporting Documents
| Document Title | Description | Access |
|---|---|---|
| Grievance Redressal Manual | Guidelines, procedures, and operational framework for grievance handling | View / Download |
| Grievance Minutes | Minutes of all committee meetings and deliberations on grievance cases | View / Download |
| Grievance / Suggestion Form | Offline submission format | View |
| VBSPU Grievance Redressal | University Grievance Portal | Visit Portal |
| UPRTOU Grievance Redressal | University Grievance Portal | Visit Portal |
| UGC Public Notice on Grievance Redressal | UGC_1406982_Public-Notice-on-Grievance-redressal.pdf | View |
| UGC Grievance Redressal Portal | Central grievance submission portal | Visit Portal |
7. Awareness & Capacity Building Initiatives
- Orientation sessions for newly admitted students.
- Display of grievance policy posters at key locations on campus.
- Sensitization workshops for faculty and staff.
- Website publication of GRC policy, reports, and contact details.
- Inclusion of grievance policy details in the College Prospectus and Student Handbook.
8. Confidentiality & Ethical Standards
- All grievances are treated with strict confidentiality.
- No complainant shall face retaliation, discrimination, or unfair treatment.
- All records and communications are securely stored and used solely for official purposes.
- Committee members are bound by ethical conduct and impartiality at all times.
6. Institutional Commitment
The Grievance Redressal Committee of Gopinath PG College reaffirms its dedication to ensuring a transparent, just, and student-friendly environment. By maintaining an open-door policy and structured redressal mechanism, the College ensures that every stakeholder can voice concerns with confidence and dignity.
For Assistance:
Email: gopinathpgcollege@gmail.com
Office: GRC Desk, Administrative Block, Gopinath PG College, Salamatpur, Uttar Pradesh
