Gopinath PG College maintains a strong commitment to fairness, transparency and accountability. The Grievance Redressal Committee (GRC) provides a formal, accessible and time-bound mechanism for addressing grievances from students, faculty, staff, parents, alumni and visitors, ensuring every individual can raise concerns and receive a fair hearing in a safe, impartial environment.
Scope & Applicability
Objectives
A responsive, time-bound grievance redressal mechanism.
Every complaint handled fairly within a defined timeframe.
Preventing conflict through open dialogue and understanding.
Inviting constructive feedback to enhance the institution.
Composition of the GRC (2024–25)
| Role | Member | Contact | Responsibilities |
|---|---|---|---|
| Chairperson | 8853673980 | Leads the committee, ensures fair proceedings, authorises final decisions. | |
| Coordinator | 9452124655 | Receives grievances, maintains records, schedules meetings, prepares reports. | |
| Faculty Member | 7007377115 | Handles academic or disciplinary matters. | |
| Administrative Representative | 9039615123 | Assists with record verification, documentation, digital grievance handling. | |
| Student Representative (PG) | RS Rani Singh | 9369157326 | Represents postgraduate student concerns. |
| Student Representative (UG) | AY Annu Yadav | 6387198911 | Represents undergraduate and first-year student issues. |
Updated Committee List (PDF) – Not available
Functions of the Committee
Receiving complaints via email, online portal or written form.
Registration & classification – each complaint logged and assigned a reference number.
Urgency review – urgent cases reviewed immediately, routine matters at scheduled meetings.
Hearing & resolution – both parties given equal opportunity to present their views.
Documentation & quarterly reporting to the Principal and Governing Body.
Follow-up – complainants informed of the resolution and invited to give feedback.
The GRC meets every semester (or as needed); grievances are resolved within 30 working days.
Reporting & Submission Channels
| Mode | Access |
|---|---|
| Email Submission | gopinathpgcollege@gmail.com |
| Online Grievance Form | Open Form |
| Offline Grievance Form | Download |
| Grievance Box | Located on campus, checked weekly by the GRC Coordinator |
| Escalation (UGC Portal) | Visit Portal |
Supporting Documents
| Document | Access |
|---|---|
| GRC Awareness Poster | View |
| Grievance Redressal Manual | View |
| Grievance Committee Meeting Minutes | View |
| Grievance / Suggestion Form | View |
| UGC Public Notice on Grievance Redressal | View |
| VBSPU Grievance Redressal | Visit Page |
| UPRTOU Grievance Redressal | Visit Page |
| UGC Grievance Redressal Portal | Not available |
Awareness & Capacity Building
Orientation
Sessions for newly admitted students on grievance channels.
Visibility
Grievance policy posters displayed at key locations on campus.
Sensitisation
Workshops for faculty and staff, plus policy details in the Student Handbook.
Confidentiality & Ethical Standards
- All grievances are treated with strict confidentiality.
- No complainant shall face retaliation, discrimination or unfair treatment.
- Records are securely stored and used solely for official purposes.
- Committee members are bound by ethical conduct and impartiality at all times.
Institutional Commitment & Contact
The GRC reaffirms its dedication to a transparent, just and student-friendly environment, so every stakeholder can voice concerns with confidence and dignity.
Email: gopinathpgcollege@gmail.com
Office: GRC Desk, Administrative Block, Gopinath PG College, Salamatpur, Uttar Pradesh